Common Problems Logging in


Here is a brief list of common problems experienced while logging in and how to fix them.

» I do not know my username
A good guess is your first initial and lastname (example John Smith would be jsmith). Unfortunately, that is not true for all employees.  If that does not work, go through the "Can't find your Password?" process and after you change your Password you will be told your username. You can find that screen here.

» I do not know my Password
The best way to fix this problem is to go through the "Can't find your Password?" process and verify your information. You will not be able to lookup your current Password, but you will be able to set a new Password. If that does not work, you can call IT (x7093) and they can look up your Password.

» I am locked out
The best way to fix this problem is to go through the "Can't find your Password?" process. When you successfully change your Password, your account will be unlocked. If that does not work, you can call IT (x7093) and they will unlock your account.

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